[vc_row][vc_column][vc_column_text css=””]<\/p>\n
Is your site secure?<\/strong><\/span><\/p>\n Yes.\u00a0 We use the very latest SSL encryption and secure card payment systems to ensure that your information is dealt with in the strictest confidence.<\/p>\n Can I order over the phone?<\/strong> Can I amend or cancel my order?\u00a0<\/strong> Do your prices include VAT?<\/strong> Do you offer Trade Accounts?<\/strong> Do you have a showroom?<\/strong> Are all your handles supplied in pairs?<\/strong> Do the handles include a latch or lock mechanism?<\/strong> Which latch or lock should I order?<\/strong> I need an urgent delivery for tomorrow – can you help?<\/strong> Can I order samples?<\/strong> What guarantees or warranties do you offer?<\/strong> I\u2019ve seen the handle I like elsewhere but it\u2019s not on your site, can you supply it?<\/strong> [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row][vc_column][vc_column_text css=””] Is your site secure? Yes.\u00a0 We use the very latest SSL encryption and secure card payment systems to ensure that your information is dealt with in the strictest confidence. Can I order over the phone? Yes.\u00a0 Please call us on 0330 043 4881.\u00a0If you wish to place your order with us over the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-125478","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/colquhouns.co.uk\/shop\/wp-json\/wp\/v2\/pages\/125478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colquhouns.co.uk\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colquhouns.co.uk\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colquhouns.co.uk\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colquhouns.co.uk\/shop\/wp-json\/wp\/v2\/comments?post=125478"}],"version-history":[{"count":0,"href":"https:\/\/colquhouns.co.uk\/shop\/wp-json\/wp\/v2\/pages\/125478\/revisions"}],"wp:attachment":[{"href":"https:\/\/colquhouns.co.uk\/shop\/wp-json\/wp\/v2\/media?parent=125478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/span>Yes.\u00a0 Please call us on 0330 043 4881.\u00a0If you wish to place your order with us over the telephone you are welcome to do so.\u00a0 All our normal internet prices will still apply and your information will be treated in strict confidence and securely disposed of immediately after use.<\/span><\/p>\n
\n<\/span>We are sorry that in most circumstances it is not possible to amend your order. \u00a0Once an order has been picked it is added to hundreds of our other customer orders in the dispatch area.\u00a0To add products to your order – Simply place a new order for these items, or give us a call to place the new order over the phone.\u00a0To cancel an order please give us much notice as possible, and as long as the order has not been manufactured or\u00a0dispatched, we should be able to cancel and issue a full refund.<\/p>\n
\n<\/span>All our prices are displayed\u00a0excluding VAT at the current UK rate. \u00a0Please contact us to place an order exempt of VAT.<\/p>\n
\n<\/span>We don\u2019t provide any kind of credit account. Our products are on a Payment With Order basis. Our prices online are already discounted to provide you with the best value.<\/p>\n
\n<\/span>Yes we do. You are welcome to visit our showroom in Glasgow. We have an excellent display of thousands of items from many of our manufacturers in all\u00a0finishes.<\/p>\n
\n<\/span>All Mortice Door Handles and Door Knobs are supplied as pairs (sets).\u00a0 This includes a handle or knob for each side of the door and all the relevant fixings – wood screws \/ through-bolts, and spindle.<\/p>\n
\n<\/span>No.\u00a0 Handles are not supplied with a lock or latch simply because there too many variations to consider.\u00a0 Please order these separately.<\/p>\n
\n<\/span>If you need assistance to choose the correct lock or latch to match your handle or knob then please call or\u00a0email us\u00a0info@colquhouns.co.uk<\/strong><\/p>\n
\n<\/span>Yes.\u00a0We can even arrange a Before 10.30am or Before 12noon delivery in many cases.\u00a0\u00a0Some delivery services may incur an additional carriage charge – we will advise you of this.<\/p>\n
\n<\/span>Yes, you are welcome to order samples.\u00a0 Your order will be processed in the normal manner and payment is required.\u00a0 However we will then refund in full the cost of any or all the handles when you return them to us. NB. this does not apply to bespoke items.<\/p>\n
\n<\/span>All of our products carry the relevant manufacturers mechanical guarantee, this varies in length but is usually a minimum of 12 months.<\/p>\n
\n<\/span>Yes.\u00a0 Please send us an email with the details or picture of the handle you would like and we will try and source it for you.<\/p>\n