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Delivery methods & charges.
All orders, especially for bespoke products, are required to be paid in advance.
Orders, when ready for dispatch, will be sent via a 48 Hour Signed For Service – this means 48 hours from the date of dispatch and not the date of order. (Restricted to UK Mainland only, other areas are on 3-5 day service). Please note that a signature will be required on delivery of the goods. Orders dispatched on Fridays will be delivered on the following Monday/Tuesday unless additional cost of Saturday delivery has been agreed.
If you wish you can leave special delivery instructions when you go through the checkout process. If you do not leave any special instructions and you are out when the courier arrives they will leave a card with instructions on how to arrange redelivery or how to collect in person. If you request that goods are left in a certain place ie. “…leave package at back door..” – this is at your own risk and we cannot accept responsibility for stolen goods if they have not been signed for.
Please carefully check the package for damage, tampering or shortages before signing the delivery note. We cannot accept responsibility for damage or loss in transit if you have signed for the goods.
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Delivery times
We carry stock of many products and these are dispatched either on the same day or on the following day. However at Colquhoun’s we offer a huge choice of special products and for this reason cannot always stock every product. When you place your order we will notify you by email of the expected lead time within 24 hours.
If your order contains a mix of products they will be dispatched together in one consignment. The dispatch date will be determined by the product with the longest delivery schedule. When you place your order we will notify you by email of the expected lead time within 24 hours.
We despatch orders on weekdays only, excluding UK bank holidays. If you have placed your order online, you will receive an automated email when you place your order. Then when it is despatched you can expect an email providing you with dispatch information.
If you need something urgently we will be happy to help, please give us a call at the showroom on Tel: 0141 429 5191.
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Returns
We offer all ‘off-the-shelf’ products on a sale or return basis. If for any reason you are not completely satisfied with your purchase, we offer to either replace them or offer a full refund, provided they are in saleable condition. We cannot refund or exchange products returned more than 30 days after purchase.
Goods that have been specially manufactured cannot be returned.
Refunds for returned goods will generally be made within 10 working days.
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Failed Delivery
If we have despatched your order and our couriers have attempted delivery they will leave a card explaining how and where you can arrange to collect your order. Please arrange to do this as soon as possible as otherwise your parcel will be returned to ourselves and a second delivery charge will apply.
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Delivery Charges (select appropriate option at Checkout)
£0.00 (Collection in person from Colquhoun’s)
£0.00 (Overseas Delivery – Please select this Option. We will call or email to confirm delivery charge)
£0.00 (Orders over £95 to UK Mainland – 48Hrs service
£0.00 (Doors Delivery to UK Islands – Please select this option. We will call or email to arrange delivery)
£8.95 (Orders under £95 – 48Hrs service)
£25.00 (Doors Delivery – 1 Door Only to UK Mainland)
£25.00 (All orders to Islands, Northern & Southern Ireland – 3 day service)
£45.00 (Doors Delivery – 2 Doors to UK Mainland)
£65.00 (Doors Delivery – 3 Doors to UK Mainland)
£95.00 (Doors Delivery – 4 to 20 Doors to UK Mainland)
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