Glasgow - 0141 429 5191 - London - 020 8419 8125 | Mon - Fri: 9am to 5pm - Sat: By Appointment

Delivery Information

DELIVERY METHODS

· All orders will be sent via DHL 24-48 Hour Service – this means 24 to 48 hours from the date of dispatch and not the date of order. (Restricted to UK Mainland only, other areas are on 3-5 day service). Please note that a signature will be required upon on delivery of your order. Orders dispatched on Fridays will be delivered on the following Monday/Tuesday unless additional cost of Saturday delivery has been agreed.

· If you wish you can leave special delivery instructions when you go through the checkout process. If you do not leave any special instructions and you are out when the courier arrives they will leave a card with instructions on how to arrange redelivery or how to collect in person. If you request that goods are left in a certain place ie. “…leave package at back door..” – this is at your own risk and we cannot accept responsibility for stolen goods if they have not been signed for.

· Please carefully check the package for damage, tampering or shortages before signing the delivery note. We cannot accept responsibility for damage or loss in transit if you have signed for the goods.

– Delivery for small order less than £25 will be sent in the post at a reduced rate of £3.95 to cover packing and admin costs.

– All other orders will be sent by DHL unless your order is coming direct from a manufacturer using their courier. In both scenarios a signature will be required.

 

DELIVERY CHARGES (select appropriate option at Checkout)

Orders up to £25 – £3.95 (Via Royal Mail) *Excludes anything over 1m in length in which case choose option 4 below.

Orders £25 – £150 – £8.95 (Via DHL) *Excludes anything over 1m in length in which case choose option 4 below.

Orders over £150 – £0.00 (Via DHL) *Excludes anything over 1m in length in which case choose option 4 below.

All orders over 1m in length – £24.95 (Via DHL)

International Delivery – £0.00 (Via DHL – Please select this option and we will get in touch to confirm delivery charge – see guide prices below for International deliveries.

 

EUROPE

Austria £20 up to 10kgs
Belgium £20 up to 10kgs
Channel Islands £18 up to 10kgs
Denmark £20 up to 10kgs
France £20 up to 10kgs
Germany £20 up to 10kgs
Greece £35 up to 10kgs
Hungary £20 up to 10kgs
Ireland £20 up to 10kgs
Italy £20 up to 10kgs
Luxembourg £20 up to 10kgs
Netherlands £20 up to 10kgs
Poland £20 up to 10kgs
Portugal £25 up to 10kgs
Romania £35 up to 10kgs
Slovakia £25 up to 10kgs
Spain £20 up to 10kgs
Sweden £20 up to 10kgs

 

OTHER REGIONS

Australia £45 up to 5kgs

Canada £45 up to 5kgs

New Zealand £75 up to 5kgs

USA £50 up to 5kgs

If your country is not listed above let us know and we can obtain a quote. Customs and import duties are your responsibility when the goods arrive in your country.

 

DELIVERY TIMESCALES

· We carry stock of many products and these are dispatched either on the same day or on the following day. However, at Colquhoun’s we offer a huge choice of specially manufactured products and for this reason cannot always dispatch from stock. When you place your order we will notify you by email of the expected lead time within 24 hours.

· If your order contains a mix of products they will be dispatched together in one consignment. The dispatch date will be determined by the product with the longest delivery schedule. When you place your order we will notify you by email of the expected lead time within 24 hours.

· We dispatch orders on weekdays only, excluding UK bank holidays. If you have placed your order online, you will receive an automated email when you place your order. Then, when your order is dispatched, you can expect an email providing you with dispatch information.

· If you need something urgently we will be happy to help, please give us a call at the showroom on Tel: 0141 429 5191 or email [email protected]

UNSUCCESSFUL DELIVERY

· If we have dispatched your order and our couriers have attempted delivery without success, perhaps due to nobody being at the delivery address, they will leave a card explaining how and where you can arrange to collect your order. Please arrange to do this as soon as possible as otherwise your parcel will be returned to ourselves and a second delivery charge will apply.

Covid-19 latest as of 1st October

We hope that you, your families and friends are still staying safe at this time.

We continue to operate the showroom on a 'By Appointment' basis and have almost completed a re-fit of the showroom to allow for social distancing and more workspace for the office staff. We will be open from Monday 12th October with pre-lockdown business hours. It is still a good idea to make an appointment to ensure a member of the sales team will be here for you so if you would like to visit please do get in touch.

Supply of internet orders remains unaffected and we are contactable 24 hours a day at [email protected] for any enquiries you may have.

Please continue to keep an eye on our social media channels and keep in touch via the web and take care of yourselves.

Colquhouns.co.uk

#staysafe