Delivery Information
DELIVERY METHODS
· All orders will be sent via UPS 24-48 Hour Service – this means 24 to 48 hours from the date of dispatch and not the date of order. (Restricted to UK Mainland only, other areas are on 3-5 day service). Please note that a signature will be required upon on delivery of your order. Orders dispatched on Fridays will be delivered on the following Monday/Tuesday unless additional cost of Saturday delivery has been agreed.
· If you wish you can leave special delivery instructions when you go through the checkout process. If you do not leave any special instructions and you are out when the courier arrives they will leave a card with instructions on how to arrange redelivery or how to collect in person. If you request that goods are left in a certain place ie. “…leave package at back door..” – this is at your own risk and we cannot accept responsibility for stolen goods if they have not been signed for.
· Please carefully check the package for damage, tampering or shortages before signing the delivery note. We cannot accept responsibility for damage or loss in transit if you have signed for the goods.
– Delivery for small order less than £25 will be sent in the post at a reduced rate of £4.95 to cover packing and admin costs. Small parcels such as these will be sent 2nd Class Royal Mail or by UPS.
– All other orders will be sent by UPS unless your order is coming direct from a manufacturer using their courier. In both scenarios a signature will be required.
– Customer is fully responsible for any import duties incurred.
DELIVERY CHARGES (select appropriate option at Checkout)
Orders up to £25 – £4.95 (Via Royal Mail) *Excludes anything over 1m in length in which case choose option 4 below. Excludes International – see below.
Orders £25 – £150 – £8.95 (Via UPS) *Excludes anything over 1m in length in which case choose option 4 below. Excludes International – see below.
Orders over £150 – £0.00 (Via UPS) *Excludes anything over 1m in length in which case choose option 4 below. Excludes International – see below.
All orders over 1m in length – £24.95 (Via UPS) – Excludes International – see below.
International Delivery – Will show as £0.00 (Via UPS) – Please select this option and we will get in touch to confirm delivery charge – see guide prices below for International deliveries. Please note that ALL international deliveries are chargeable and will be calculated at point of dispatch – we will then notify you of the delivery charge and once paid your order will be dispatched.
EUROPE
Austria £40 up to 10kgs
Belgium £40 up to 10kgs
Channel Islands £40 up to 10kgs
Denmark £40 up to 10kgs
France £40 up to 10kgs
Germany £40 up to 10kgs
Greece £40 up to 10kgs
Hungary £40 up to 10kgs
Ireland £40 up to 10kgs
Italy £40 up to 10kgs
Luxembourg £40 up to 10kgs
Netherlands £40 up to 10kgs
Poland £40 up to 10kgs
Portugal £45 up to 10kgs
Romania £50 up to 10kgs
Slovakia £45 up to 10kgs
Spain £40 up to 10kgs
Sweden £40 up to 10kgs
OTHER REGIONS
Australia £65 up to 5kgs
Canada £65 up to 5kgs
New Zealand £75 up to 5kgs
USA £50 up to 5kgs
If your country is not listed above let us know and we can obtain a quote. Customs and import duties are your responsibility when the goods arrive in your country.
DELIVERY TIMESCALES
· We carry stock of many products and these are dispatched either on the same day or on the following day. However, at Colquhoun’s we offer a huge choice of specially manufactured products and for this reason cannot always dispatch from stock. Please check with us prior to placing an order if you are in a rush for something as many products are made to order.
The expected lead time for products ordered from the bellow suppliers are as follows:
Imperial Locks: 2-4 weeks
Croft: 4-5 weeks
Royde & Tucker: 1-3 weeks
Turnstyle Designs: 4-6 weeks
Mandelli 1953: 4-6 weeks
Karcher Design: 1-2 weeks
Buster + Punch: 1-2 weeks
· If your order contains a mix of products they will be dispatched together in one consignment. The dispatch date will be determined by the product with the longest delivery schedule. When you place your order we will notify you by email of the expected lead time.
· We dispatch orders on weekdays only, excluding UK bank holidays. If you have placed your order online, you will receive an automated email when you place your order. Then, when your order is dispatched, you can expect an email providing you with dispatch information.
· If you need something urgently we will be happy to help, please give us a call at the showroom on Tel: 0141 429 5191 or email [email protected]
UNSUCCESSFUL DELIVERY
· If we have dispatched your order and our couriers have attempted delivery without success, perhaps due to nobody being at the delivery address, they will leave a card explaining how and where you can arrange to collect your order. Please arrange to do this as soon as possible as otherwise your parcel will be returned to ourselves and a second delivery charge will apply.