Frequently Asked Questions

Is your site secure?

Yes.  We use the very latest SSL encryption and secure card payment systems to ensure that your information is dealt with in the strictest confidence.  

Can I order over the phone?
Yes.  Please call us on 0141 429 5191. If you wish to place your order with us over the telephone you are welcome to do so.  All our normal internet prices will still apply and your information will be treated in strict confidence and securely disposed of immediately after use.

Can I amend or cancel my order? 
We are sorry that in most circumstances it is not possible to amend your order.  Once an order has been picked it is added to hundreds of our other customer orders in the dispatch area. To add products to your order – Simply place a new order for these items, or give us a call to place the new order over the phone. To cancel an order please give us much notice as possible, and as long as the order has not been manufactured or dispatched, we should be able to cancel and issue a full refund.

Do your prices include VAT?
All our prices are displayed excluding VAT at the current UK rate.  Please contact us to place an order exempt of VAT.

Do you offer Trade Accounts?
We don’t provide any kind of credit account. Our products are on a Payment With Order basis. Our prices online are already discounted to provide you with the best value. 

Do you have a showroom?
Yes we do. You are welcome to visit our showroom in Glasgow. We have an excellent display of thousands of items from many of our manufacturers in all finishes. 

Are all your handles supplied in pairs?
All Mortice Door Handles and Door Knobs are supplied as pairs (sets).  This includes a handle or knob for each side of the door and all the relevant fixings – wood screws / through-bolts, and spindle.

Do the handles include a latch or lock mechanism?
No.  Handles are not supplied with a lock or latch simply because there too many variations to consider.  Please order these separately.

Which latch or lock should I order?
If you need assistance to choose the correct lock or latch to match your handle or knob then please call or email us [email protected]

I need an urgent delivery for tomorrow – can you help?
Yes. We can even arrange a Before 10.30am or Before 12noon delivery in many cases.  Some delivery services may incur an additional carriage charge – we will advise you of this.

Can I order samples?
Yes, you are welcome to order samples.  Your order will be processed in the normal manner and payment is required.  However we will then refund in full the cost of any or all the handles when you return them to us. NB. this does not apply to bespoke items.

What guarantees or warranties do you offer?
All of our products carry the relevant manufacturers mechanical guarantee, this varies in length but is usually a minimum of 12 months. 

I’ve seen the handle I like elsewhere but it’s not on your site, can you supply it?
Yes.  Please send us an email with the details or picture of the handle you would like and we will try and source it for you.