Terms & Returns Policy

Returns Policy

We offer many of our products on a sale or return basis.

We cannot, however, refund or exchange products returned more than 30 days after purchase, or if the goods are out-with their original packaging or have parts missing.

Goods that have been specially manufactured cannot be returned. For quick reference, any goods manufactured by Croft, Armac Martin, Turnstyle Designs, Imperial Locks, Karcher Design or Frank Allart cannot be returned. This is due to the fact that these items are bespoke and made to order. It is essential that you check dimensions and finishes of all items for suitability before placing an order. If you are unsure of an item it is always prudent to order a sample first to ensure you will be happy with the goods. We also reserve the right to decline a cancellation request of a special order if it is already in manufacture and has in part been made.

Inspection of your goods upon arrival for defects is essential. Defects will have to be reported to us within 48 hours of receiving your order. Please be aware that all manufacturers we work with have stringent quality control measures in place to ensure that NO products leave their factories in an unsatisfactory condition. However, if damage has occurred in transit (again, we urge you not to sign for any damaged or split boxes) we will cover the carriage costs on any defective items, however should you simply not like the item and wish to return or exchange it, the standard carriage charge and handling charge will apply on delivery and return and this will be deducted from your refund value.

Refunds for returned goods will generally be made within 15 working days.

Please talk to us about returning an item before you send it. Email us at [email protected] or call us on 0141 429 5191 or 020 8419 8125. Let us know your order number and the reason for return and we will take care of the rest.


Delivery timescales

Although we always try to provide an accurate delivery date for your goods, we know that sometimes things can be delayed by matters out-with our control. For this reason we cannot be held responsible for late arrival of goods and recommend that you organise installations when your order arrives.

The expected lead time for products ordered from the bellow suppliers are as follows:

Imperial Locks: 2-4 weeks

Croft: 4-5 weeks

Royde & Tucker: 1-3 weeks

Turnstyle Designs: 4-6 weeks

Mandelli 1953: 4-6 weeks

Karcher Design: 1-2 weeks

Buster + Punch: 1-2 weeks

Anticipated delivery timescales vary for different products. It is possible that on occasion we may deliver sooner than these timescales suggest, however we have no desire to raise false hopes with valued customers. Certain bespoke products will have delivery timescales of +4 weeks due to the personalised nature of the products involved.

We reserve the right to alter delivery dates at short notice. We will usually quote a specific date for delivery but it is impossible to quote an exact time on that day in advance. If you call your sales advisor on the morning/evening before delivery is due they should be able to quote an am or pm delivery.


Currency Converter

Please note this is for reference only and all payments will be taken in £’s Sterling.


General Terms

This website is governed by these general Terms and Conditions.

We reserve the right to revise these Terms and Conditions at any time by updating this page. Each time you purchase goods from this website you should ensure that you understand and accept the current Terms and Conditions.

Formation of the contract:

The display of goods on our website constitutes an invitation to treat and by completing our checkout process (including your payment details) you are making an offer to us to purchase the relevant goods at the prices stated. Upon receipt of your details and when your payment has been processed, we will send an acknowledgment to you by e-mail, but this shall not constitute our acceptance of your order. We will confirm acceptance of your order by sending an e-mail to you when the goods are dispatched. Our acceptance of your order brings into existence a legally binding contract between us. Once your order has been accepted you are not able to amend the order without our written consent.

Price and payment:

The prices payable for the goods that you order and delivery of those goods are as stated on this website at the time you place your order (subject to any errors). All prices stated on this website are exclusive of VAT.

Customer shall be responsible for any import duties incurred.

Payment may be made by the methods stated on this website. The debit, credit and charge cards accepted by us are those listed on this website on the date on which the order is made.


We will deliver the goods ordered by you to the delivery address provided by you on the order form.

You will become the legal owner of the goods you have ordered when payment for the goods has been debited from your account and when they have been delivered to you.