Email Customer Care
Shipping Information
COLQUHOUN'S DELIVERY METHODS & CHARGES
All Orders will be sent via a 48 Hour Signed For Service – this means 48 hours from the date of dispatch and not the date of order. (Restricted to UK Mainland only, other areas are on 3-5 day service).
Please note that a signature will be required on delivery of the goods.
Orders dispatched on Fridays will be delivered on the following Monday/Tuesday unless additional cost of Saturday delivery has been agreed.
If you wish you can leave special delivery instructions when you go through the checkout process.
If you do not leave any special instructions and you are out when the courier arrives they will leave a card with instructions on how to arrange redelivery or how to collect in person.
If you request that goods are left in a certain place ie. “…leave package at back door..” – this is at your own risk and we cannot accept responsibility for stolen goods if they have not been signed for.
Please carefully check the package for damage, tampering or shortages before signing the delivery note.
We cannot accept responsibility for damage or loss in transit if you have signed for the goods.
DELIVERY TIMES
We carry stock of many products and these are dispatched either on the same day or on the following day. However at Colquhoun’s we offer a huge choice of special products and for this reason cannot always stock every product. When you place your order we will notify you by email of the expected lead time within 24 hours.
If your order contains a mix of products they will be dispatched together in one consignment. The dispatch date will be determined by the product with the longest delivery schedule. When you place your order we will notify you by email of the expected lead time within 24 hours.
We despatch orders on weekdays only, excluding UK bank holidays. If you have placed your order online, you will receive an automated email when you place your order. Then when it is despatched you can expect an email providing you with dispatch information.
If you need something urgently we will be happy to help, please give us a call at the showroom on Tel: 0141 429 5191.
FAILED DELIVERY
If we have despatched your order and our couriers have attempted delivery they will leave a card explaining how and where you can arrange to collect your order. Please arrange to do this as soon as possible as otherwise your parcel will be returned to ourselves and a second delivery charge will apply.
DELIVERY CHARGES (select appropriate option at Checkout)
Returns & Exchange
General Terms and Conditions
We offer the majority of our products on a sale or return basis. If for any reason you are not completely satisfied with your purchase, we offer to either replace them or offer a full refund, provided they are in saleable condition. We cannot refund or exchange products returned more than 30 days after purchase, or if the goods are out-with their original packaging.
Goods that have been specially manufactured cannot be returned – you will be advised of this when you place your order. Handling charges may apply to goods being returned.
Inspection of your goods upon arrival for defects is essential. Defects will have to be reported to us within 48 hours.
We will cover the carriage costs on any defective items, however should you simply not like the item and wish to return or exchange it, the standard carriage charge and handling charge will apply on delivery and return.
Although we always try to provide an accurate delivery date for your goods, we know that sometimes things can be delayed by matters out-with our control. For this reason we cannot be held responsible for late arrival of goods and recommend that you organize installations when your order arrivesRefunds for returned goods will generally be made within 15 working days.
Grain/Colour Match - As wood is a natural product we cannot guarantee colour match or grain match. In some cases only when the door is varnished will it highlight any difference in finish. Natural variations in the colour or texture of wood are not considered to be defects. Please check doors prior to commencing any work as doors cannot be returned after any work has been done.
Inspection of goods - Doors should be checked thoroughly on delivery and any defects should be reported within 48 hours of the delivery time. Any defects reported after this period of time will be considered to be the fault of others and the doors cannot be returned, however doors in their original packaging may be returned if reported within 48 hours.
Installed doors cannot be returned.
We reserve the right to alter delivery dates at short notice. We will usually quote a specific date for delivery but it is impossible to quote an exact time on that day in advance. If you call your sales advisor on the morning/evening before delivery is due they should be able to quote an am or pm delivery.
Delivery timescales - Anticipated delivery timescales for doors is 10-14 days from date of order. Anticipated delivery timescales for ironmongery is 7-10 days from date of order. It is possible that on occasion we may deliver sooner than these timescales suggest, however we have no desire to raise false hopes with valued customers.
NB.Certain bespoke products will have delivery timescales of +4 weeks due to the personalised nature of the products involved.
Care of doors - Prior to installation doors must be laid on a flat and level surface in a dry, well ventilated building. Cover to keep clean but allow air circulation. Doors should not be subject to abnormal heat, extreme dryness, humidity or sudden changes therein. They should be conditioned to average humidity of the locality before hanging.
Before hanging the door should receive at least 3 coats of a suitable paint, varnish or lacquer to both faces and all edges.
In the case of external doors, immediately after fitting and cutting for any ironmongery and before hanging, the entire door, particularly the top and bottom edges, must receive an application of a suitable sealer/primer and at least 3 coats of a good quality paint, varnish or lacquer.
Always check with the manufacturer of the chosen finish to ensure suitability and compatibility with the construction and specie of your door choice.
Adequate drying time must be allowed between coats.
Avoid dark colours in direct sunlight.
